The buzz around artificial intelligence (AI) is growing louder by the day—and the insurance industry is no exception. From underwriting and claims to customer service and fraud detection, AI is being hailed as a game-changer. But in the rush to adopt this transformative technology, we risk repeating a familiar story.

At AAIS, we’re continually refining our best-in-class products and services to better meet the needs of our Members in a quickly changing industry. In January of 2013, we recognized the need to improve our work processes in order to respond to growing market demand. That’s when AAIS adopted Agile as a new approach to project management.