The insurance industry has been on a long journey of digital transformation—one that arguably began decades ago with the introduction of mainframes, personal computers, and later, cloud computing. But in 2025, a new question is emerging: Why are we still talking about “digital transformation” in the traditional sense?

Artificial intelligence (AI) is reshaping the insurance industry, and successful adoption requires careful planning. Tony Villa, President of OneShield, shares key insights on how insurers can integrate AI to enhance efficiencies without disrupting operations.

As artificial intelligence (AI) continues to evolve in the P&C insurance industry, navigating regulatory trends has become increasingly critical to ensuring compliance, maintaining consumer trust, and fostering responsible innovation. In a recent AAIS webinar, industry experts discussed the evolving role of AI in the insurance sector, focusing on its regulatory trends and best practices for responsible adoption. Chris Aufenthie, Director of Regulatory Filings at AAIS, moderated the discussion with insights from Anthony Habayeb, Co-Founder and CEO of Monitaur, and Mary Block, Director of Insurance Regulation at the Vermont Department of Financial Regulation. Together, they explored key topics including trends in AI adoption, practical steps to align with the NAIC AI Bulletin, and strategies to ensure transparency and explainability for regulators and consumers.

 Monitaur to offer AAIS Members scalable Artificial Intelligence (AI) Governance tailored to their unique business needs.

Behavioral intelligence is transforming how insurers assess risk, enhance profitability, and promote fairness in underwriting. In a recent interview with AAIS Partner Pinpoint Predictive, Inc., we explored how carriers can leverage these insights at key stages of the insurance value chain—from risk selection to renewal strategies. Scott Ham, CEO of Pinpoint Predictive, Inc., explained that by incorporating unconventional technologies and behavioral insights, insurers are gaining a more complete picture of their customers, leading to smarter decisions and more equitable outcomes.

A 2019 article focusing on insurance underwriting by McKinsey stated, “Based on our observations, anywhere from 30 to 40 percent of underwriting’s time is spent on administrative tasks, such as rekeying data or manually executing analyses.”

Carrier Management recently published a release from AM Best revealing that the homeowners insurance sector suffered an underwriting loss amounting to $15.2 billion in 2023. This loss is more than double that of the previous year and marks the worst underwriting results since 2000. This spike is attributed to increased weather-related events and shifting population demographics, leading insurers to confront significant challenges in underwriting and risk assessment.

Pinpoint Predictive to offer AAIS Members access to their revolutionary risk selection platform that goes beyond traditional variables.

Artificial intelligence (AI) is revolutionizing the underwriting process, offering unprecedented opportunities for efficiency and accuracy in the insurance industry. In this interview with AAIS Partner, Cogitate, we explored how AI is promising a new era in data interpretation and utilization. Jacqueline Schaendorf, CPCU, Co-Founder of Cogitate and President and CEO of Insurance House, discussed the potential of predictive modeling in underwriting and claims processes, significant data challenges faced by carriers, and innovative solutions offered by Cogitate.

The connection between home inspections and securing reinsurance is crucial for insurance carriers. In this interview with AAIS Partner, Chrp Technologies, we delve into the pivotal role of maintaining a high-quality book of business for insurers seeking reinsurance. Micah Kalisch, Founder and CEO of Chrp Technologies, elucidates how adhering to inspection protocols aligned with stringent underwriting standards not only safeguards insurers against potential risks, but also enhances their appeal to reinsurers. He also discusses how Chrp can support underwriters throughout this process.