Executive

AI and Modern Compliance

Jan 9, 2021 / by AAIS posted in Community, Technology, Machine Learning/AI, Issues & Trends, Data & Technology, Insurtech, Regulatory/Compliance, Insurance Operations, Innovation, AAIS Insights, AAIS Pulse, Executive, Regulation, Compliance, Locke Lorde, AI

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In August of 2020, the NAIC adopted five guiding principles for artificial intelligence (AI), based on the Organization for Economic Cooperation and Development’s AI Principles which have been adopted by 42 countries across the globe. These five principles include: Fair and Ethical Accountability, Compliance, transparency, security, safety, and robustness of outputs.

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AAIS Makes the Insurance Workplace Modern

Dec 29, 2020 / by AAIS posted in Community, Issues & Trends, Industry Associations, Insurance Operations, Working in Insurance, P&C Insurers, AAIS News & Views, AAIS Insights, Remote Work, Executive

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If you ask anyone working in insurance how they got into the field, they'll tell you two things: that they didn't grow up wanting to be in insurance and that they "fell into it."          

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Preparing and Planning for the Unpredictable

Dec 23, 2020 / by AAIS posted in Community, Insights, Issues & Trends, Events, Working in Insurance, AAIS Webinar Series, Executive

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A global pandemic might not be the first business interruption business owners think of when preparing for the worst. But COVID-19 has left many businesses in peril, wounded by the surmounting effects of an unexpected pandemic. Companies install fire alarms, security cameras, generators, and other preventative measures to prepare for a standard disruption. The economic disaster caused by COVID-19, however, has showcased the growing need for strong business continuity plans to protect businesses from disruption at every level.

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A New WAHVE of Hiring and Onboarding: Part I

Nov 16, 2020 / by AAIS posted in Community, Issues & Trends, Events, Insurance Operations, Working in Insurance, P&C Insurers, AAIS Webinar Series, Executive

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The COVID-19 pandemic has left profound impacts on businesses worldwide, forcing many organizations to pivot to remote work. COVID-19 has taught companies that good, efficient work can be done from anywhere, and that talent identification shouldn’t be confined to geographic locations. As the pandemic continues, some organizations have struggled with how to hire and onboard top talent remotely.

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Design Thinking: A Human-Centric Framework for Problem Solving

Aug 20, 2020 / by Truman Esmond posted in Community, Issues & Trends, Insurtech, IoT, Working in Insurance, P&C Insurers, Innovation, Design Thinking, AAIS News & Views, AAIS Insights, Executive

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Design Thinking is a practical and creative approach to problem solving, used in industries and organizations searching for new, customer-centric ways to enhance the customer experience. Design Thinking aims to better understand consumers' needs and formulate an innovative solution for them. When utilized properly, this framework allows organizations to create faster, more profitable innovations at a more efficient rate. At AAIS, Design Thinking helps formulate innovative insurance solutions, such as the openIDL distributed ledger technology for regulatory reporting in 2018.

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Applying AAIS Expertise in Remote Work to Remote Learning

Aug 13, 2020 / by AAIS posted in Community, Issues & Trends, Insurance Operations, Working in Insurance, P&C Insurers, AAIS News & Views, AAIS Insights, Remote Work, Executive, Distributed Workforce

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COVID-19 has caused an abundance of challenges for businesses everywhere. With protective restrictions, unessential businesses were forced to send employees home and, in many cases, shut down due to the threat of the rapidly spreading virus. These businesses deemed "unessential," however, are essential to the livelihoods of many, leaving businesses in a state of panic. How were they to continue business when they couldn't remain open? Many businesses that could feasibly function as a remote workforce have attempted the transition, and as COVID-19's threats persist, many schools have made the decision as well.

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Exploring Agile: Software Development for Streamlining Success

Jul 8, 2020 / by Travis Rigas posted in Community, Issues & Trends, Working in Insurance, P&C Insurers, Industry, Business, AAIS News & Views, AAIS Insights, Rally, Agile, Executive

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At AAIS, we’re continually refining our best-in-class products and services to better meet the needs of our Members in a quickly changing industry. In January of 2013, we recognized the need to improve our work processes in order to respond to growing market demand. That’s when AAIS adopted Agile as a new approach to project management.

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Leading the Way: The Insurance Community’s Response to a Global Pandemic

Jun 20, 2020 / by AAIS posted in Community, Issues & Trends, Insurance News/Current Events, COVID-19, P&C Insurers, Industry, Executive

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This year, the COVID-19 pandemic changed the world. Storefronts and restaurants were shuttered; jobs were lost; many became ill, and most companies had to quickly adjust to a new, remote working environment. The effects of the pandemic are pervasive, and will have a lasting impact on families, communities, businesses, and the country for years to come.

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A.M. Best is Eyeing Workers Comp and Business Interruption as Pandemic Response Continues

Jun 16, 2020 / by AAIS posted in Community, Issues & Trends, Events, AAIS Event Archive, COVID-19, New/Emerging Risks, P&C Insurers, Business, Executive, 2020 VME, AMBest

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The emergence of the COVID-19 pandemic was a serious blow to the economy…but for the insurance industry, one expert believes that recovery is on the way. A.M. Best Chief Rating Officer Stefan Holzberger discussed how COVID-19 is impacting the insurance ecosystem during the AAIS Virtual Main Event.

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Re-Examining the Insurance Customer Experience

Sep 27, 2019 / by John Kadous posted in Community, Issues & Trends, Insurance Operations, P&C Insurers, Industry, Executive

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In the modern, digital marketplace, the customer experience is everything. From retail to service, today’s consumers expect quick, complete and secure interactions at every touchpoint.

Insurance is no different – and with stiff competition to win and retain clients, creating a positive customer experience is more important than ever. Insurers need to shift from being a service transaction industry to an experience industry.

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