Customer Experience

Re-examining the Insurance Customer Experience

Sep 27, 2019 / by John Kadous posted in Technology, Issues & Trends, Insurtech, Insurance Operations, P&C Insurers, Industry, Executive, Customer Experience, AAIS Views

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In the modern, digital marketplace, the customer experience is everything. From retail to service, today’s consumers expect quick, complete and secure interactions at every touchpoint.

Insurance is no different – and with stiff competition to win and retain clients, creating a positive customer experience is more important than ever. Insurers need to shift from being a service transaction industry to an experience industry.

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