Customer Experience

Re-examining the Insurance Customer Experience

Sep 27, 2019 / by John Kadous posted in Technology, Issues & Trends, Insurtech, Insurance Operations, P&C Insurers, Industry, Executive, Customer Experience, AAIS Views


In the modern, digital marketplace, the customer experience is everything. From retail to service, today’s consumers expect quick, complete and secure interactions at every touchpoint.

Insurance is no different – and with stiff competition to win and retain clients, creating a positive customer experience is more important than ever. Insurers need to shift from being a service transaction industry to an experience industry.

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Unleashing Product Potential...Together

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