John Kadous

VP of Personal Lines and Auto - John Kadous is AAIS’s Head of Product. In this role, he oversees product development and deployment of AAIS’s extensive product line. John has more than 26 years of insurance experience, including leadership roles with GEICO and USAA. John earned his bachelor's degree from the University of Iowa and an MBA from Regis University. He holds a designation as a certified product manager from the Association of International Product Marketing and Management, as well as his CPCU designation.

Recent Posts

Re-Examining the Insurance Customer Experience

Sep 27, 2019 / by John Kadous posted in Community, Issues & Trends, Insurance Operations, P&C Insurers, Industry, Executive


In the modern, digital marketplace, the customer experience is everything. From retail to service, today’s consumers expect quick, complete and secure interactions at every touchpoint.

Insurance is no different – and with stiff competition to win and retain clients, creating a positive customer experience is more important than ever. Insurers need to shift from being a service transaction industry to an experience industry.

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