The buzz around artificial intelligence (AI) is growing louder by the day—and the insurance industry is no exception. From underwriting and claims to customer service and fraud detection, AI is being hailed as a game-changer. But in the rush to adopt this transformative technology, we risk repeating a familiar story.
Despite growing investments in digital transformation, many insurers still rely on paper-based workflows. From legacy systems and compliance concerns to aging customer bases, the road to modernization has been slow and uneven. Frank Eubank, CEO of LenderDock, offers a candid look at why paper persists—and how insurers can finally move past it.
The insurance industry has been on a long journey of digital transformation—one that arguably began decades ago with the introduction of mainframes, personal computers, and later, cloud computing. But in 2025, a new question is emerging: Why are we still talking about “digital transformation” in the traditional sense?
The insurance industry has long been resistant to change, lagging behind other sectors when it comes to innovation and modernization. While financial services, retail, and even healthcare have thrived with new technology, insurance remains a slow mover—held back by legacy systems, regulatory complexities, and deep-rooted traditional processes. This difficulty in evolving has led to significant inefficiencies, particularly in communication with lienholders, mortgage banks, and financial third parties.
InsurIQ to offer AAIS Members software and services that will help transform, grow, and operate their business.
Artificial intelligence (AI) is reshaping the insurance industry, and successful adoption requires careful planning. Tony Villa, President of OneShield, shares key insights on how insurers can integrate AI to enhance efficiencies without disrupting operations.
LenderDock to offer AAIS Members streamlined policy verification, automated lienholder processes, and enhanced data management capabilities.
FilingRamp to help AAIS Members bring products to market faster and unlock all filing data for search, reporting, and analytics.
As artificial intelligence (AI) continues to evolve in the P&C insurance industry, navigating regulatory trends has become increasingly critical to ensuring compliance, maintaining consumer trust, and fostering responsible innovation. In a recent AAIS webinar, industry experts discussed the evolving role of AI in the insurance sector, focusing on its regulatory trends and best practices for responsible adoption. Chris Aufenthie, Director of Regulatory Filings at AAIS, moderated the discussion with insights from Anthony Habayeb, Co-Founder and CEO of Monitaur, and Mary Block, Director of Insurance Regulation at the Vermont Department of Financial Regulation. Together, they explored key topics including trends in AI adoption, practical steps to align with the NAIC AI Bulletin, and strategies to ensure transparency and explainability for regulators and consumers.
Inforce to offer AAIS Members customized solutions to accelerate product development, reduce maintenance costs, and more.
