The insurance industry has been on a long journey of digital transformation—one that arguably began decades ago with the introduction of mainframes, personal computers, and later, cloud computing. But in 2025, a new question is emerging: Why are we still talking about “digital transformation” in the traditional sense?

A 2019 article focusing on insurance underwriting by McKinsey stated, “Based on our observations, anywhere from 30 to 40 percent of underwriting’s time is spent on administrative tasks, such as rekeying data or manually executing analyses.”

For more than a year, COVID-19 has impacted the lives of millions, leaving a path of destruction in its wake. With more than 25 million cases in the US, nearly half a million dead, countless businesses closed and millions of people jobless without financial security, no one has been left unscathed. It has also raised significant issues for the insurance industry, particularly spurred by Business Interruption-related questions and litigation.