The buzz around artificial intelligence (AI) is growing louder by the day—and the insurance industry is no exception. From underwriting and claims to customer service and fraud detection, AI is being hailed as a game-changer. But in the rush to adopt this transformative technology, we risk repeating a familiar story.

The insurance industry has been on a long journey of digital transformation—one that arguably began decades ago with the introduction of mainframes, personal computers, and later, cloud computing. But in 2025, a new question is emerging: Why are we still talking about “digital transformation” in the traditional sense?

The insurance industry has long been resistant to change, lagging behind other sectors when it comes to innovation and modernization. While financial services, retail, and even healthcare have thrived with new technology, insurance remains a slow mover—held back by legacy systems, regulatory complexities, and deep-rooted traditional processes. This difficulty in evolving has led to significant inefficiencies, particularly in communication with lienholders, mortgage banks, and financial third parties.

Artificial intelligence (AI) is reshaping the insurance industry, and successful adoption requires careful planning. Tony Villa, President of OneShield, shares key insights on how insurers can integrate AI to enhance efficiencies without disrupting operations.

A 2019 article focusing on insurance underwriting by McKinsey stated, “Based on our observations, anywhere from 30 to 40 percent of underwriting’s time is spent on administrative tasks, such as rekeying data or manually executing analyses.”

Carrier Management recently published a release from AM Best revealing that the homeowners insurance sector suffered an underwriting loss amounting to $15.2 billion in 2023. This loss is more than double that of the previous year and marks the worst underwriting results since 2000. This spike is attributed to increased weather-related events and shifting population demographics, leading insurers to confront significant challenges in underwriting and risk assessment.

Our latest installment of the AAIS Webinar Series featuring AAIS Partner, OneShield, covered how carriers can effectively leverage and transform core system data into actionable insights to strengthen business decisions and policy claims management. Speakers explored the valuable data types within core systems such as policy, claims, and customer interactions, techniques for extracting and processing this data, and real-world examples demonstrating the impact of these insights. They also discussed the shift from static reports to dynamic data visualization and offered tips for identifying key insights critical for various stakeholders, including underwriters and claims managers. John Kadous, Vice President of Products at AAIS, and John Dunn, Vice President of Sales at OneShield led the discussion with Travis Mayfield, Reporting Product Manager at OneShield.

Pinpoint Predictive to offer AAIS Members access to their revolutionary risk selection platform that goes beyond traditional variables.

Artificial intelligence (AI) is revolutionizing the underwriting process, offering unprecedented opportunities for efficiency and accuracy in the insurance industry. In this interview with AAIS Partner, Cogitate, we explored how AI is promising a new era in data interpretation and utilization. Jacqueline Schaendorf, CPCU, Co-Founder of Cogitate and President and CEO of Insurance House, discussed the potential of predictive modeling in underwriting and claims processes, significant data challenges faced by carriers, and innovative solutions offered by Cogitate.

The connection between home inspections and securing reinsurance is crucial for insurance carriers. In this interview with AAIS Partner, Chrp Technologies, we delve into the pivotal role of maintaining a high-quality book of business for insurers seeking reinsurance. Micah Kalisch, Founder and CEO of Chrp Technologies, elucidates how adhering to inspection protocols aligned with stringent underwriting standards not only safeguards insurers against potential risks, but also enhances their appeal to reinsurers. He also discusses how Chrp can support underwriters throughout this process.