On October 24, 2025, the Michigan Department of Insurance and Financial Services (DIFS) issued Bulletin 2025-25-INS, which supersedes Bulletin 2025-19-INS, to address unfair or abusive acts and practices within the claims administration process for automobile insurance.

The DIFS reminds insurers that their claims administration practices must follow the Insurance Code. The bulletin provides examples of improper claims administration practices, particularly for automobile collision and comprehensive coverages. Some of the examples provided include making misrepresentations to claimants during claims administration and failing to make timely payment on claims that are not reasonably in dispute.

Please see Bulletin 2025-25-INS for more information. For any questions regarding the bulletin, please contact:

Department of Insurance and Financial Services
Office of General Counsel

530 West Allegan Street, 7th Floor
Lansing, Michigan 48933
Toll Free: (877) 999-6442