The COVID-19 pandemic has changed the insurance industry – and the world – permanently, and one expert believes the industry will respond well to the challenges set forth by this catastrophic event. AAIS’s Nicole Milos spoke with Fred Karlinsky, Co-chair Insurance Regulatory and Transactions Practice at Greenberg Traurig, about his views on the COVID-19 pandemic and the short- and long-term impacts the pandemic could have on the insurance industry.

At AAIS, we’re continually refining our best-in-class products and services to better meet the needs of our Members in a quickly changing industry. In January of 2013, we recognized the need to improve our work processes in order to respond to growing market demand. That’s when AAIS adopted Agile as a new approach to project management.

This year, the COVID-19 pandemic changed the world. Storefronts and restaurants were shuttered; jobs were lost; many became ill, and most companies had to quickly adjust to a new, remote working environment. The effects of the pandemic are pervasive, and will have a lasting impact on families, communities, businesses, and the country for years to come.

The COVID-19 pandemic has brought great uncertainty…among families, companies, communities, and the world. Leaders must understand how to overcome their own fears to inspire and engage their teams during this difficult time. But how can leaders be calm, assertive and decisive to help their teams continue to succeed?

The auto industry is fueling up for new technology down the road. Fully autonomous vehicles and advanced crash-data analysis will all impact not only how the industry operates, but how it is insured as well.

The emergence of the COVID-19 pandemic was a serious blow to the economy…but for the insurance industry, one expert believes that recovery is on the way. A.M. Best Chief Rating Officer Stefan Holzberger discussed how COVID-19 is impacting the insurance ecosystem during the AAIS Virtual Main Event.

Advancements in technology have brought great strength to home security systems, transforming what we once considered an average house into a modern smart home.

The COVID-19 pandemic has significantly challenged the insurance industry, but NAMIC CEO Chuck Chamness believes our resilience, adaptability, and focus on emerging technologies like blockchain will help us to emerge stronger than ever.

In the modern, digital marketplace, the customer experience is everything. From retail to service, today’s consumers expect quick, complete and secure interactions at every touchpoint.

Insurance is no different – and with stiff competition to win and retain clients, creating a positive customer experience is more important than ever. Insurers need to shift from being a service transaction industry to an experience industry.