At the recent NAIC meeting in Tampa, Kevin Beagan, Deputy Commissioner at the Massachusetts Division of Insurance, discussed the need for standardization across the data and technology space. He also shared insights on the current challenges experienced in the healthcare market, including dental coverage.

"We have a mantra in Massachusetts...bad data, bad information, bad decisions, bad policy," said Beagan. "It's important for us all to come together to think about the ways we can have consistency and good use of the data." He also emphasized the need to develop consistent models to make sure that we preserve confidentiality, working alongside consumer advocates so we have a clear passage for all of the states.

"In Massachusetts...we have a complete redesign of our mental health system allowing for a change in how healthcare is delivered," shared Beagan. "It isn't delivered in the ERs as it has been in the past." Beginning in January there will be new crisis intervention teams available throughout the state. "This produces challenges regarding delivery of care and…how to interface with carriers to make sure providers provide the appropriate care."

He also sees dental insurance being regulated similarly to how healthcare is regulated. "All dental insurance companies will need to have their rates reviewed and approved by the Division of Insurance by January 2024, and meet a dental loss ratio of 83%. It's a big change and is being followed nationally. Our goal to do it as quickly and efficiently as possible." 

To view the full interview with Kevin Beagan, please click the video above.