Recently, Dowling and Partners’ Gary Ransom spoke to AAIS CEO and President Ed Kelly during the Virtual Main Event, discussing how COVID-19 will touch nearly every aspect of the insurance ecosystem. The impact is pervasive. In fact, according to Mr. Ransom, the COVID-19 pandemic is on track to become the largest insurance event in history, according to one industry expert.

At AAIS, we’re continually refining our best-in-class products and services to better meet the needs of our Members in a quickly changing industry. In January of 2013, we recognized the need to improve our work processes in order to respond to growing market demand. That’s when AAIS adopted Agile as a new approach to project management.

This year, the COVID-19 pandemic changed the world. Storefronts and restaurants were shuttered; jobs were lost; many became ill, and most companies had to quickly adjust to a new, remote working environment. The effects of the pandemic are pervasive, and will have a lasting impact on families, communities, businesses, and the country for years to come.

An increasing number of states are legalizing the use of medicinal and recreational cannabis, creating the opportunity for new business ventures and the need for reliable insurance coverage as the industry expands and matures.

The COVID-19 pandemic has brought great uncertainty…among families, companies, communities, and the world. Leaders must understand how to overcome their own fears to inspire and engage their teams during this difficult time. But how can leaders be calm, assertive and decisive to help their teams continue to succeed?

The COVID-19 pandemic has significantly challenged the insurance industry, but NAMIC CEO Chuck Chamness believes our resilience, adaptability, and focus on emerging technologies like blockchain will help us to emerge stronger than ever.

For AAIS Associate Partner Work At Home Vintage Experts (WAHVE), filling the insurance talent gap is not just a goal…it’s a personal mission.

“Sharon Emek, Founder and CEO, and I both spent the major part of our careers in the insurance industry. We observed the decline in available talent as young people were not attracted to the insurance industry and recognized the quickly approaching baby-boomer retirement,” said WAHVE’s President and Chief Revenue Officer Bill Hunt. “We knew first-hand that attracting and retaining talent in the insurance industry, where specialized knowledge and experience is so important, was a problem and that the industry was facing a huge brain-drain with the imminent boomer retirement.”

Robots – once the subjects of science fiction books, movies and TV programs – are now real-life partners involved in our daily lives in many ways.

Robotic applications are cropping up everywhere to replace an assortment of jobs that
have been performed by humans for decades. Often times, they’re designed to perform a very specific task, allowing them to deliver enhanced productivity, reduced operating costs and decreased error rates. They can be found in various locations and industries, completing repetitive tasks such as assembling orders in a warehouse, harvesting crops on a farm and even preparing meals at a fast-food restaurant.

In the modern, digital marketplace, the customer experience is everything. From retail to service, today’s consumers expect quick, complete and secure interactions at every touchpoint.

Insurance is no different – and with stiff competition to win and retain clients, creating a positive customer experience is more important than ever. Insurers need to shift from being a service transaction industry to an experience industry.